Communication is paramount for any business that hopes to succeed and stand out against the competition - it brings clients in to talk to your business, and it allows your staff to contact them directly. Therefore, a robust and adaptable device is needed - A PBX (Private Branch Exchange) phone system is the most common method for any size of business. A business telephone system is key to increasing staff efficiency and providing real time communication with clients that can garner immediate results which are often neglected in email and letters. Any apprehension a client may have about a product can be addressed by your staff in the moment, but the ability to screen calls in order of importance or send the customer to the voicemail message service is another essential function of a PBX. But what sets a business PBX aside from a home user phone system is its ability to manage, direct and support multiple phone calls. With more lines and staff, the system needs to be flexible to allow calls to be forwarded to mobiles, other offices or put through to an answering machine. Added features that suit a business environment (and are somewhat irrelevant for single home users) include: ? Auto-Attendant (IVR)? Voicemail-to-your-Email? Music-on-Hold? Advanced Call Forwarding? Support for all future VoIP Devices? (IP/ATA/PC Phone/ WiFi Mobiles)? Branch Office Support? Report Exporting (.csv / .pdf)? Custom Caller IDs? IVR Authentication? Upload Voice Prompts? Agent Call Recording? Extension Grouping? On-the-Fly Recording? Web Access to Recordings? Call Back? DND (Do NOT Disturb)? Blacklist? Speed dial functions ? Web-based Control Panel? Follow Me ? Routing by DIDs? Ring-All (Blast Group)? Agents on Mobile Phones? Agents Shared across Sites? Print Extensions ? Powerful ReportingBusiness PBX systems are also integral to a company's infrastructure, allowing staff to intercommunicate from the convenience of their desk/usual location in the workplace. This is especially important for large buildings such as hospitals, whereby staff may need to forward calls to multiple departments. The calling requirements of the entire workforce are answered by large business telephone systems. These vary by size - for example a smaller office PBX may allow 15 people to make outbound and inter-staff calls, while an enterprise phone system could cater for 200+. Each staff member can be given his or her own unique extension number to allow easy communication between co-workers and for external callers to be guaranteed that they'll speak to the specific person or department in the company that they're after instead of being forwarded manually. The benefits of an IP-PBX, which routes calls through a broadband connection (known as VoIP, internet telephones and IP phones among other terms), allow this number of concurrent call allowances to be increased (or decreased) in line with your company's changing size through the click of a button on a managed solution or through the extension of an SIP trunk. Upgrading a traditional PBX to add more lines is a much more expensive method that can require calling out an engineer and renting more physical lines from your phone provider. Alternatively, an IP-PBX that adapts VoIP technology forgoes phone line rental costs altogether, sending all calls and features over an existing broadband connection. However, if the internet connection is severed as are the calls, including to emergency services. Typically, a business using a VoIP IP-PBX can expect to save up to 60% off their usual bill when compared to the more expensive method of traditional PBX systems.
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An analysis of the basic functions of a PBX (Private Branch Exchange) phone system in the business sector for managing phone calls and voicemail messages, increasing staff productivity, upgrading offices and maximising communications potential.
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