The telephone is probably the most important and the most used method of communication today. All over the world, telephones are being used extensively, whether in homes or in offices. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than using individual phones. These telephone systems are mainly designed for several phone users at a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, since it is proven to be more cost-effective than using regular telephone systems. PBX – The PBX telephone system, or Private Branch Exchange, are phone systems which are designed specifically for corporate use in offices. The main purpose of a private branch exchange system is to create a private communication network among all those who use and share the external telephone lines. This type of office phone system is ideal for large and medium sized organizations or companies. What makes this phone system cost-effective is that they allow sharing a few external lines among the users, as compared to having all individual users having their own external lines. By using a PBX phone system, it is very easy to reach someone within the phone network by dialing only a three or four digit extension. Plus, there are some additional features like voicemail with forwarding, reminders, screen display and screen call options. PBX phone services for offices may also include automated answering services, auto-generated messages for callers, and there is an option for live call transferring in this system. Automated Attendants – The Automated Attendant is an accessory used in most office phone systems for answering phone calls by way of automatically generating electronic messages. Using this accessory or tool, callers are allowed to route themselves through a series of menu prompts by the Automated Attendant. Office voice mail systems are usually equipped with a basic automated attendant system. Automated Call Distributor – Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. This accessory provides an efficient way of routing all incoming calls between programmed extension numbers. The most common locations for Automated Call Distribution systems are call centers, or any other office or location that has to process several incoming calls all at the same time. Computer Telephony Integration – The CTIs are used to connect a phone system to a computer or computer network. The CTI retrieves important data from any incoming call and process this data for useful business purposes. There is another tool called the Key System Unit, or KSU, which contains useful features like call forwarding, extension dialing, and options for using voice mail. VOIP systems, or Voice Over Internet Protocol, allows users to communicate with other VOIP systems and use digital data through the Internet. These office telephone systems are integrated with standard analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and also have the option for the Internet by Voice over IP.
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The telephone is probably the most important and the most used method of communication today. All over the world, telephones are being used extensively, whether in homes or in offices. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than using individual phones. These telephone systems are mainly designed for several phone users at a single location, like companies and large offices. Using ...
Jonathan Riddick is a researcher and writer for http://www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.
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