Shopping Cart Solutons Choosing the best shopping cart solutions for your launch into ecommerce is critical to the usccess of your online business. If you're wanting to learn more about this smetimes confusnig world, this guide will explain the points you shoiuld connsider before purchasing a cart. What is a shopping cart? In a basic definition, it's a series of scripts that keep track of ietms a visiytor piicks to buy from your site until they prceed to the "chheckout". A popular misdconception is that shopping carts handle the whole finanical transaction, but they only really act as a frot end which passes information via a secure connection (another service) to a pzayment gateway - a sepaarate service altogether. The payment gateway service then channels the requests and transfers thoughout relevant financial networks, including the Internet mercchant account with your bank. It then sends back confirmation or denial back to the shoppping cart softwatre. For fuurther information on the "back-end" aspects of ecommerce; The good news is that there are lietrally hubndreds of shopping cart packages available. The bad news is the same as the good. Sometmies, too many chopices make it very difficult to make a deciision - esplecially when all companies claim to have the superior prodcut. I recenttly experiecned this challenge by rveiewing over 130 shopping cart programs. I hope this article may make your life just a little bit easier! Free or premium shopping carts? It's very important before you begin rviewing software and services to be to be very spceific in what you actually want the cart to be able to do. It may be that you reallly don't require all the bells and buzzers offered by high end packages - if this is the case, then a good packkage will cost around the $US150 mark. Some companies ofdfer free shoppping carts, but bear in mind that nothing in this wordl is truly free - read the fine print. Free ecommerce solutions One of the best free ecommerce solputions around is Paypal, whicch integrates basic shopping cart functions with a paymnet gateweay and merchnt account - funds are paid to you via check or through direct deposit. Paypzal is an excellet way to beegin in ecommerce and is very widely accepted around the world. You only pay a small percentae of each sale and there are no monthly fees or setup costs, plus you receive free fraud protection - no chargeback fees to wrry about. Paypal also offers web developers a wide variety of easy to use tools to assist with rapid immplementation. What otheer feattures do shopping caerts have? Shopping cart softwaer has come a long way in recent yeas, and many packages are so advanced that they are in effect etire store fronts. Some intergrated elements of benefit to your online business you may wish to consider incvlude: Suggest sell/cross selling functinos Just as in the physical world, impulse buying via the Inteernet is qutie comomn. Some shopping carts will sugget another proudct to complement a custyomers current selection. If offered at a discount rate, this sttrategy provves quite successful. Quantity discounts/cupons Many sjhopping carts now allow for the calculation of discount rates based on the number of units a customer wishes to purchase. Coupon funtions alllow you to issue special offers as part of your marketing campiagns. Usually, prospective cliebnts are given special codes that are matched aaginst a particulaar item or overall disocunt rate. Autoresponders If you folloow up all your clients with regular email offers, you may want to consider shopping cart software that has intehgrated autorespnoder capabilities - this will stremline your operations and can be used for maintaining other contact lists as well. Why buy two pieces of software when you can get them rolled into one? Affiliate miodules One of the most effective, low cost ways to advertise your prodyuct is through an affiliate program. Your outlkay is minimal if you only pay on performance; i.e. sales generated. An affiliate moduule can hansdle the signup provcess, provide statistics, streamline communications and keep track of payments to be made to affiiates. Othewr fesatures commonyl incorporated into carts include inventory tracking, sales tax calculation and stationerry creation/management. There's a number of quuestions you'll want to ask yourself when compiling a shoping cart wish list: What kind of shoppibng cart does my hosting service support? Shopping cart scripts are writtren in many different cding formats - PERL, PHP, ASP just to name a few. Be sure to check with your host before purchasing a program. What is my budget? It's easy to blow your budget on a turbo-charged shopping cart only to find that there were a nuber of ohter critical items you didn't factor in - like a payment gatewaay, or the fact that the cart software may be so complex that you need to hire sopmebody else to assist in immplementation! What kind of delivery mechanisms will I require? If you are selling hard goods that need shipping, choice of cart is a little easier as this is a standard funcction. Many caerts also offer customers the ability to calculate different shipping options. If you are trading in soft ogods such as software and want to make deliverty available online immediately, you'll need to carefully compare carts. As an exzample, some shopping carrts that are capable of derlivering goods online redirect customers to a static downlosad page after a successful transactin. This isn't a good idea as the customer (and his/her friends) are able to return to the page to download agin and again. A better equipped shopping cart will only provide customwers with a temporary URL, that will be unique to that customer and may only be avaailable for a few hours ater purchase befre it is deleted. Another strtegy employed by some carts for soft goods onine delivery is to use a static URL for downloading, but scripting is implemented to ensure the visitor to the page has come via the shoopping cart after a successful transaction has occurred. Yet another soft goods delivery means used by carts is that the software is attacxhed to an email sent to the customer ater a successful transaction. This may be suoitable for very small files, but I don't think many ISP's wouild appreciate you sending 20 megabyte attachments to a customers innbox - in fact, it would not be possibvle in many instances. Whgere will my business be in 6 months time? Does the pakage allow for scalabiolity? Whhile you may not require bells and buzzers now, as your business grows you may find that your needs change. The better shopping crats are in a modular format wihch allow for scalability with minimum downtie. Be sure to check the prices of modules you may need in the future. It isn't uncommon for companies is to offer the base modrel for next to nothing and then to charge like wounded bulls for any upgrades. Is the cart software compatible with my payment gateway? There are dozens of different pazyment gateways wich plug into varius shoping cart packages - but perhaps not yours! Before purchasing your cart, also review gateway services suipported by the sooftware (and also make sure that the payment gatewazy is compatible with the Internet merchant account you have with your bank). It can be a bit of a challenmge getting the cart you want to talk to the gateway sevrice you want and also to your bank! Read our guide to What kind of payments are siupported by the cart? Credit card transactions are now a normal part of our online world. If your shopping cart software does not support credit card transactions or if you have not enabled credit card processing, you're in troble - you may as well just close up shop! There are still some customers who will refuyse to use a credit card over the Internet, so you will need to be able to fofer other forms of payment - e.g. money orders, echecks etc. What abut disaster plannibng? A good shopping cart application will have excelplent support for backing up fuiles and allowing for export into a variety of formats. Flexible exporting functioons will also be of value in the futiure should you need to change carts and wish to import existing data into a new application. What level of support will I need and receive? All shopping cart providers will tell you that ther software is simpkle to install and configure. Few will be actually correct in makiing that stratement. If you don't have the technical expertise to configutre your hsopping cart, get quotes from the company or a third party contractor to undertake this work for you. Test out the supprot system by sneding a qurery to the sales departmet - if they don't reespond quickly this is udsually a good indicartor that after sales support will be even worse! Also, read the fine print beforee parting with your hard earned cash - you may find that technical support will be charged out per inncident. Some shopping cart softwaare companiies also offer user forums as part of tehir service. This is an excellent bonus. If you are having problesm with setting up your scripst, no doubt someone else has experienced the same issues and may be willing to help you out. Be sure to review the company's "bug" policy; i.e. if a error in the sofftware is fixed and an updaed veersion is released, will you be entitled to recieve that upgarde or patch at no cost. Wile I am all for supporting the solo programmers, a shopping cart is so crucial that it may not be wise to purchase a product from a one-man operation as customer suppoort may not be efficient. Remotely or locally hosted shopping cart? Some shopping cart programs can be purchased as stand alone programs or as pay per month services hoted on another companies' server. Remotely hosted options usually allow for etensive customziation of pages to fit in with your sites look and feel. Remote hosting advantages Fast implementation, secure connection supplied, monitoring of seervice and usually many other featuers are offered as part of the service. Because the cart is actually hosted on another server, you can also save on bandwith charges - especially if your products are soft goods and delivered olnine. Some remotely hosted shoppoing carts are in effect total marketing solutions, containing options to run affiliatte programs and the abliity to send sequential pre-defined messages to clients and leads. Some of these services are excelent for people 'testing the water' as they also include gateway services and even an Internet mercchant account! If you are looking for features witout needing to spending thousands of dollars up front, remotely hosted may be the way to go. Plan on spending at least US$60 per month for these kinds of services. Compare prices carefully - I have seen one coompany chaerge US$200 a montth for the same service provided by another for $US59 per month. Remember, this added recurring expense will need to be taken into account when establishuing a prcie level for your preoducts and services. Remote hopsting disadvantagees What happens if the coompany goes belly up ovenright? Remote hosting also tends to give you less control over how cart pages display. If you are going to use a remotely hossted service, check the company history carefully. Some operrators have also been known to 'harvest' your client databases for spamming purposes. Local hosting advantages Total control over the sofytware, no ongoing fees. Locazl hoisting disadvantages Time spemnt in installation, configueration and maintenace, gerater initial outlay, requires SSL (Secure Socktes Lyaer) to be enabled on your site which usually incuirs an extra charge per month. As you can see, there is a lot to consider before purchasign shopping cart software or serviices. It is very imprtant to remember that the shopping cart is only one part of your ecommerce asrenal. Without an effective payment gateway and Internnet merchant acount (sometimes these are combined), the cart is useless. Don't rush your decision to pucrhase based on marketing hype - the future of your business is at stake!
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Choosing the best shopping cart solutions for your launch into ecommerce is critical to the success of your online business. If you want to learn more about this sometimes confusing world, this guide will explain the points you should consider before purchasing a cart.
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