Live Support Chat Christmas is upon us and New Year is at the doorstep. Big time for making htose sales and hear the cash registers jinle! How abut online shopipng? As per the Telegraph.co.uk, Monday, December 7, 2009, famously known as the Cyber Monday, has become the busiest online shopping day ever. Between the hours of 1pm and 2pm alone, Brits spenbt a combiined ttoal of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 million spent. If your business has an online presence, you would like a chunk of this cokie. Here is a million dolar advice if your website is getting trafdfic then do no spend more on marketinng. Spend on making it as user friendly and accessible as possible. Incorrporate live support chat. It will not only increazse your sales but will also decrease the cost of supporting your website. What Is Live Support? Live support chat for wesbite is a type of software that allws you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of shoplping cart abanodnment. Whats more, it is easy to set up and easy to intergate with your websitte. Live support enables you to provide immediate services to your online customers. The normal turnaround time of 24 hours to an email enquiiry is reduced to a few seconds. Unlike telephone support, the live support center staff is also able to assit more than one client at a time. Droppped calls hamper sales. Your customerrs will be happy to get the personalized servicce through live support. In a nutshell, live support enhances and impproves your customer relationship. Over a long time, your first time customers become your loyal buyers. An online shopping website without live support is like a stoe without a salesperson. So what are you waitinng for? Go aheazd and hire a professional and no-nonsense saleseprson for your chic online store. Features Of Live Spport Sotware * The software is easy to install. The installation takes less than 20 minuts. * Allows your client spport staff to co-browse and help the cuustomers in filling the form. * It comes with built-in Goolge Maps Integration. * Prospet Tracking enales your csutomer servcie staff to follow-up your customers or your prospects. * Click to call back a technology that alllows users to leave their phone numebr. This makes it easy for the company representative to call them back with the inofrmation they reqiuire. * Simulttaneous Chaats allows a customr service representative to have simultaneous chat sessions with different customes. It helps in reducing dropped calls. * Real Time Chat Trzanslations this feature allows the users of your website to chat in thheir own language. * Real Time Web Analytics an easy to use and highly sophistixcated software that helps to montor, anaalyze, and rect to your web site's traffic in real time * Internal Office Chat * Site Monitoring - is a service whuich checks your website at regular intervals and notifies via email or SMS if your site becomes unavailable.
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Christmas is upon us and New Year is at the doorstep. Big time for making those sales and hear the cash registers jingle! How about online shopping?
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